ARABIAN EXHIBITION MANAGEMENT
I currently work for Arabian Exhibition Management. My responsibility is to maintain the servers, systems, network and respective inventory supplies.
Providing assistance to the event manager in setting up the event registration website and maintaining all respective hardware and software related to the registration system.
Setting up remote offices during show period, and maintaining, updating and backing up of official database, servers, desktops, laptops, printers and peripherals.
IT Manager and Business Development Manager
BMS MIDDLE EAST under DYNAMIC STRUCTURES
BMS Middle East is providing contingent and permanent staffing to organizations of all sizes with a continuum of staffing solutions to enhance business agility and competitiveness. BMS Middle East is part of BMSL Group in the United Kingdom.
Reporting to the Managing Director and Managing Partner.
As BMS Middle East was a startup, was provided with various roles and responsibilities under one title.
Maintaining the IT infrastructure including Servers, Systems, PBX, VPN, Access Card etc. Designed a website with social media presence along with one click job posting to all partner job-sites and website candidate / client area. Designed company and group brochure, online ads and business cards with QR codes. Selection and setup of ERP platform to be used by the Middle East offices. Acting IT Manager for UK offices on absence of designated IT Manager for group.
Meeting with clients in Bahrain, Qatar and Saudi Arabia. Shortlisting candidates for IT positions for respective clients. Managing finances in absence of Managing Director, paying our salaries and assisting with Visa’s, Documentation, BCCI and Embassy visits for bulk candidates placements.
Outsourced – System and Network Administrator
DELL PARTNER – MAZIN COMPUTERS
Reporting to designated Technical Manager and Managing Director.
Following are the Establishments I was designated to, primarily role was consistent and related to Active Directory Management. Adhered to strict Data Protection and Management policies. Responsible for preparation and update of business continuity plan including backup and disaster recovery procedures. Responsible for many IT areas including system and network setup, administration, biometric machines, telephones system, hardware and software purchase, financial systems, proposals assessment, backup, etc. Installed and configured computer hardware with operating systems and applications.
Civil Service Bureau
Health Information Directorate
First Leasing Bank
Worked as a floating IT Project Manager during my tenure with Mazin Computers – Portfolio of key projects at http://community.spiceworks.com/people/alikhan3
Advance Resolution Expert – Training, Coaching, Quality
Reporting to Technical Manager of US Consumer Technical Services department.
Provided on-going, on-the-floor support and development of agents technical knowledge with focus on improving quality and service levels. Identified, developed and delivered vitality training to improve capabilities of representatives.
Subject Matter Expert (Training / Level 2 Support)
Reporting to designated floor Managers and to the AVP during training months.
Started as a Process Associate for various PLCC (Private Label Credit Cards) supporting customer inquires related to their financial accounts. Facilitated process refresher training program for all the teams.Conducted side by sides with customer service agents to assist them with their performance. Knowledge & Access to all US Credit Bureau Data Modifier. (Equifax, Experian, and TransUnion). Created automated daily stats report that reduced inaccuracies and provided management with an important decision-making tool. Created, implemented and maintain comprehensive knowledge database & policy documents to improve clarity and consistency.
Web Developer / Application GUI Designer
Softpal Technologies Pvt Ltd
Reporting directly to Regional Director. SoftPal Technologies was newly established and they required complying with the current systems and coding standards. My role was to improve and develop existing application and graphic user interface (GUI) in their applications to get certifications.
Bachelor’s Degree in Computer Science & Accounts
High School – Commerce & Economics
ST. MARYS COLLEGE
Masters Diploma in Digital Multimedia
ORBIT TECHNOLOGY RESEARCH- OPEL MULTIMEDIA
GEMS OUR OWN ENGLISH HIGH SCHOOL, DUBAI